Contact Us

We're here to help

Depending on the nature of your enquiry, you may need to contact us directly, or you may need to contact your electricity retailer.

If you wish to get in contact with us for any reason, please click on the relevant link below.

icon issueReport a safety concern or power outage

Damaged poles, underground cables, or downed or clashing lines

24 hour emergency line - 0800 248 148

In any instance where you are concerned about damaged poles or underground cables and downed or clashing lines, you should contact us IMMEDIATELY. Treat any lines or cables as live and keep all people well away from the area.

Loss of power

For a list of retailers and their contact details please click here

If you are without power and there are no safety issues, please contact your individual electricity retailer

icon enquiryMake an enquiry

All general enquiries

0800 248 148

we_CustomerService@welectricity.co.nz

Use these contact details if you have electricity network equipment on your property and wish to enquire about your property rights

Media enquiries

04 915 6118

Safety Information for Children

staysafe@welectricity.co.nz

http://www.electricalsafetyworld.co.nz

For information on Electrical Safety World and our Stay Safe Around Electricity programme for children

icon request applyRequest and apply

To check the location of underground cables

Contact beforeUdig on 0800 248 288

http://www.beforeudig.co.nz

To request a new electricity connection

For a list of retailers and their contact details please click here

Please contact your individual electricity retailer

To request a temporary disconnection of your power

For a list of retailers and their contact details please click here

Please contact your individual electricity retailer

To apply for a close approach consent

Contact beforeUdig on 0800 248 288

http://www.beforeudig.co.nz

To apply for a high load permit

Please complete this form and return it as per the instructions on the form

To request trees to be trimmed

Wellington Electricity - 0800 248 148 or Phone Treescape - 0800 TREEWORK (0800 873 396)

Near power lines on your private land

icon complaintMake a complaint

Supply or service

we_CustomerService@welectricity.co.nz

If you have any problems or concerns regarding your electricity supply, please contact your retailer.
If your concern is regarding the service you have received from Wellington Electricity please phone 0800 248 148 or email we_customerservice@welectricity.co.nz and we will endeavour to fix the problem or reach an acceptable solution. Wellington Electricity’s internal complaints process is free for consumers to use.
Please supply the following information to help us respond to your query:

Name:
Address:
Phone Number:
The name of your electricity retailer:
ICP number: (you can find this on your electricity accounts)


Wellington Electricity is a member of the Utilities Disputes Scheme. Once we receive your formal complaint or dispute, we have 20 working days to find out what went wrong and resolve the issue. Wellington Electricity may notify complainants in writing that it could take up to 40 working days to resolve a complaint, where a good reason exists. If after this period we have not reached an acceptable solution, you may decide to take the complaint to the Utilities Disputes Commissioner. This is a free and independent service. To contact Utilities Disputes please see the section below.

Pricing

For a list of retailers and their contact details please click here

If you have a complaint about pricing, please contact your individual electricity retailer

icon elec and gasContact Utilities Disputes Ltd

Utilities Disputes Scheme

0800 22 33 40

0800 22 33 47

info@utilitiesdisputes.co.nz

http://www.utilitiesdisputes.co.nz

utilities disputes2

Wellington Electricity is a member of the Utilities Disputes Scheme. Once we receive your formal complaint or dispute, we have 20 working days to find out what went wrong and resolve the issue. Wellington Electricity may notify complainants in writing that it could take up to 40 working days to resolve a complaint, where a good reason exists. If after this period we have not reached an acceptable solution, you may decide to take the complaint to the Utilities Disputes Commissioner. This is a free and independent service.
The Commissioner can be contacted at:

Commissioner of Utilities Disputes

PO Box 5875
Lambton Quay
Wellington 6145

Phone: 0800 22 33 40
Fax: 0800 22 33 47
Email: info@utilitiesdisputes.co.nz
Website: www.utilitiesdisputes.co.nz

Our offices

Phone04 915 6100

Fax04 915 6130

Emailwe_CustomerService@welectricity.co.nz

Postal AddressPO Box 31049, Lower Hutt, 5040, New Zealand

Office Address85 The Esplanade Petone

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In an emergency please contact our 24 hour Electricity Emergency Line

0800 248 148

For all other matters, please view our contact details here or call your electricity retailer